Mystery Audit is the process of reviewing a product or a place, such as a bank, commercial store, retail mall, hotel, restaurant etc. by posing a s consumer or a customer.
It's also a comprehensive exercise of evaluate all the possible guest service areas which are specially designed with our expertise and trained auditors to meet the objective of the group.
We Measure
Quality of sales and services
Revenue and the integrity of the company
Gather specific information about a market or competitors, including products and services (can be modified as per client's request)
Types of services:
Hotels - Mystery / Open Audits Restaurants - Mystery / Open Audits
Banks, Commercial store and Retail mall - Finance Audit / Cleanliness